Payment & Refund Policy

Effective Date: [Insert Effective Date]

This Payment & Refund Policy governs all services provided by The Marketing Solution. By purchasing any service, making any payment, or accepting our quotation or proposal, you acknowledge that you have read, understood, and agreed to this Payment & Refund Policy.

1. Payment Terms

1.1 All payments made to The Marketing Solution shall be governed by the quotation, proposal, invoice, or service agreement mutually accepted by the Client and the Company.

1.2 Unless otherwise agreed in writing, all projects require an advance payment before work begins.

1.3 Work on any project shall commence only after the required payment has been successfully received and verified by the Company.

1.4 The Company reserves the right to delay, suspend, or cancel any project if payments are not received on time.

1.5 Any payment made by the Client shall be considered acceptance of these Terms & Conditions and the Company’s Payment & Refund Policy.

1.6 Prices mentioned in quotations are valid only for the period specified in the quotation. After expiry, revised pricing may apply.

1.7 Applicable taxes, including GST or any other government-imposed taxes, shall be payable by the Client wherever applicable.

1.8 Any bank charges, payment gateway charges, currency conversion charges, or international transaction fees shall be borne by the Client unless otherwise agreed.

2. Refund Policy

2.1 Due to the customized and digital nature of our services, all payments made to The Marketing Solution are generally non-refundable.

2.2 Once payment has been received and the project has been assigned to our team or work has commenced, no refund shall be provided under any circumstances.

2.3 A refund may only be considered if:

• No work has been started.

• No resources have been allocated.

• The Client submits a written cancellation request before project initiation.

• Management approves the refund request.

2.4 If the project has already started, regardless of the stage of completion, the refund amount shall be ₹0 (Zero Rupees).

2.5 Partial completion of work, milestone completion, internal planning, consultation, design concepts, development setup, research, meetings, or resource allocation shall be treated as commencement of work.

2.6 Any payment made towards consultation fees, planning charges, domain registration, hosting, software licenses, third-party subscriptions, advertising budgets, premium plugins, premium themes, API services, SMS credits, WhatsApp credits, cloud services, or other third-party expenses shall not be refundable.

3. Monthly Service Plans

This section applies to recurring services including but not limited to:

• Search Engine Optimization (SEO)

• Social Media Marketing

• Google Ads Management

• Meta Ads Management

• Website Maintenance

• Content Writing

• Graphic Designing Retainers

• Software Maintenance

• Technical Support

• Any recurring monthly subscription

3.1 Clients must provide a minimum of 30 (Thirty) days’ prior written notice before requesting cancellation of any recurring monthly service.

3.2 Cancellation requests submitted without the required 30-day notice shall not qualify for any refund.

3.3 Fees paid for the current billing cycle are strictly non-refundable.

3.4 Services shall continue during the notice period unless otherwise agreed.

3.5 Failure to utilize the purchased service shall not entitle the Client to any refund or credit.

3.6 Delays caused by the Client, including delayed approvals, content submission, or communication, shall not affect the billing cycle.

4. Cancellation Policy

4.1 All cancellation requests must be submitted through the Client’s registered email address.

4.2 Telephone calls, WhatsApp messages, SMS, or verbal communication shall not be treated as official cancellation requests unless confirmed by email.

4.3 Cancellation requests received after work has commenced shall not be eligible for any refund.

4.4 The Company reserves the right to discontinue services if the Client:

• Violates these Terms & Conditions.

• Provides misleading information.

• Engages in abusive or inappropriate behaviour.

• Fails to make payments on time.

Such termination shall not create any obligation on the Company to issue a refund.

5. Exceptional Circumstances

5.1 The Marketing Solution reserves the exclusive and absolute right to determine whether any refund may be granted in exceptional circumstances.

5.2 Any refund approved by the Company shall be processed only after management approval.

5.3 The Company’s decision regarding refunds shall be final, binding, and non-negotiable.

5.4 Exceptional circumstances shall not include:

• Change of business plans.

• Change of mind.

• Budget issues.

• Delay caused by the Client.

• Failure to provide required content or approvals.

• Dissatisfaction arising from subjective preferences after approved work has been delivered.

6. Chargebacks & Payment Disputes

If a Client initiates a chargeback, payment reversal, or payment dispute through a bank or payment gateway without first contacting The Marketing Solution, the Company reserves the right to immediately suspend all services.

The Company may submit all project documents, invoices, emails, payment receipts, work reports, screenshots, communication records, and agreements as evidence to resolve the dispute.

The Client shall remain liable for all outstanding dues, legal expenses, recovery costs, and administrative charges arising from any unjustified chargeback.

7. Delayed Payments

Invoices must be paid on or before the due date.

Late payments may result in:

• Suspension of ongoing work.

• Delay in project delivery.

• Suspension of hosting or maintenance services.

• Additional late payment charges, where applicable.

The Company shall not be responsible for any business loss caused due to delayed payments.

8. Third-Party Costs

Payments made towards:

• Domain Registration

• Web Hosting

• SSL Certificates

• Premium Themes

• Premium Plugins

• Advertising Budgets

• Google Ads

• Meta Ads

• SMS Credits

• WhatsApp Credits

• API Services

• Software Licenses

• Cloud Hosting

are non-refundable once purchased, as these services are procured from third-party providers.

9. Acceptance of Policy

By making any payment to The Marketing Solution, the Client confirms that they have read, understood, and accepted this Payment & Refund Policy in its entirety. This Policy forms an integral part of all quotations, proposals, invoices, agreements, and service contracts issued by The Marketing Solution.